Second Harvest Food Bank of Orange County

Food Sourcing Specialist

& Volunteer Coordinator

 

Irvine, CA

Sourcing Specialist & Volunteer Coordinator

November 2022 – May 2024

  • Specialized in food service donations, reporting to Director of Supply Chain with stewardship, logistics, receiving, volunteer processing, and community outreach to support 400+ partner sites throughout local Feeding America network.

  • Elevated scope of responsibilities through large-scale food rescue coordination alongside Directors and COO. Recruited 1000+ volunteers at an unprecedented 6 Anaheim Convention Center trade shows in 12 months time: Natural Products Expo West (‘23, ’24), IDDBA (‘23), IFPA (’23), and FPFC (’23, ‘24).

  • Elected in Spring 2024 as a Food Sourcing Mentor by Feeding America after being selected to participate in CHOICE Reimagine Advisory Council at their Chicago HQ.

  • Created and organized bespoke volunteerism-based fundraisers for organizations including The Kroger Company and the Los Angeles Chargers' Bolts Community Crew.

New Port Richey, FL

Customer Account Manager

March 2018 – November 2022

  • Redesigned and maintained the company website, including Search Engine Optimization to rank our MIP Fund Accounting products among top Google keyword searches.

  • Guided full migration of on-premise CRM to cloud server in order to streamline lead follow-up and modernize customer support capabilities.

  • Managed and sold to over 200+ nonprofit clients by building book of business and digitizing historical repository of RFI/RFP documents during reengagement process.

  • Scheduled and hosted online events, training webinars, and potential lead accrual through email marketing back into customer-relationship management database.

  • Over the course of my nearly five years with the company, 1st Choice Advisors grew in clients fourfold. Promoted during my time there to an Elite Business Partner in 2019 through the Community Brands Partner Program.

  • Increased our worldwide MIP subscription sales, joining the Community Brands’ top 10 program partners for the first time in company history, reaching #1 as of June 2020.

 

1st Choice Advisors

Customer Account Manager

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Nonprofit Skills & Proficiencies:

VolunteerHub, MIP, GiveSmart, MealConnect, Feeding America CHOICE System, CRM (Salesforce & Act!), Squarespace, WordPress, HTML, Markdown, Mailchimp, Constant Contact, Intuit QuickBooks, SEO, PPC, CPC, Geo-targeting, NetSuite, Facebook Ads, Google (Drive, Suite, Analytics, Ads, AdSense), Microsoft (OneDrive, 365, Access, Excel, Word, PowerPoint)

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Communications